Refund and Returns Policy
Last updated: September 2026
Every item at AeroBeloved Store is made especially for you after you order (print-on-demand), so our return policy works a bit differently than a regular store. Here’s exactly what’s covered.
Damaged, defective, or misprinted items
If your item arrives damaged, defective, or with a print error, we will replace it or refund it at no cost to you. Just email aero@aerobeloved.com within 30 days of delivery with your order number and clear photos of the item and the packaging it arrived in. We’ll get a replacement started or issue a refund right away.
Wrong size or item received
If we sent you the wrong size or the wrong product, let us know within 30 days of delivery with photos and we’ll correct it at no charge — either a replacement or a refund, your choice.
Change of mind / ordered the wrong size myself
Because each item is printed and produced specifically for your order, we’re not able to accept returns or exchanges simply because you changed your mind or ordered the wrong size by mistake. Please check our sizing information carefully before ordering. If you’re unsure about sizing, message us before you order at aero@aerobeloved.com and we’ll help.
Order changes and cancellations
Because production usually begins within hours of ordering, we can only change or cancel an order if you contact us before fulfillment starts. Once an order has entered production, it can no longer be changed or cancelled.
Lost or delayed packages
If tracking shows your package as lost, or it hasn’t arrived well beyond the estimated delivery window, contact us and we’ll look into it with the carrier and make it right with a replacement or refund.
How refunds are issued
Approved refunds are returned to your original payment method. Please allow a few business days for it to appear on your statement, depending on your bank or card provider.
Contact us
For any question about your order, email aero@aerobeloved.com with your order number — we aim to respond within 1–2 business days.